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Microsoft dynamics 365 business central Customer Insights

What is Microsoft Dynamics 365 Business Central Customer Insights?

These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three-quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines. Knowing which customers are likely to churn can help your marketing efforts be more successful. Predicting which customers may abandon your brand allows you to focus your retention engagements on desired and higher-value customers and on increasing their loyalty. Machine learning models and AI-driven analytics can speed up the process of predicting if, and when, a customer is likely to stop using your service or product. Trusted solutions like Microsoft dynamics 365 Business Central Customer Insights help companies leverage machine learning and AI-driven insights to predict customer behavior, allowing you to learn from human interactions at scale using predictive data. The easiest way to start with predictive data is to use pre-defined models. Out-of-box models like the ones available in Microsoft dynamics 365 Business Central Customer Insights give you the benefit of speed. You can train your models quickly and start learning about your customers now, rather than starting model development from scratch.

Microsoft Dynamics 365 Business Central Customer Insights 

Microsoft Dynamics 365 Business Central Customer Insights 

With Microsoft dynamics 365 Business Central Customer Insights you can customize the AI or bring your own with Azure Machine Learning. Train a customized model, schedule models to run regularly, and integrate the output as an attribute of a customer record. You can also set your model to retrain itself regularly so that you are continuously improving your results. For custom predictive insights, you can use Azure Machine Learning and Azure Synapse Analytics, which combine customer data with enterprise data to develop, train, and fine-tune machine learning models.

Microsoft Dynamics 365 Business Central Customer Insights 3

Microsoft designed Microsoft dynamics 365 business central Customer Insight to allow business organizations to map, match, merge, and enrich customer-based data from different sources. This enables organizations to transform their product development, marketing, sales, and support by acting on real-time insight into their customers’ usage and experience. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.

Microsoft Dynamics 365 Business Central Customer Insights 

Microsoft Dynamics 365 Business Central Customer Insight Features

  • Optimize and orchestrate real-time customer journeys
  • Reduce cost-per-conversion using AI-driven insights and automated workflows with personalized recommendations that maximize customer lifetime value.
  • Turn known and unknown prospects into raving fans
  • Ingest transactional, behavioral, and demographic data to create deep insights and complete, up-to-date customer profiles that honor customer consent.
  • Personalize customer experiences in a cookie-less future while protecting the privacy
  • Easily balance privacy and personalization with consent data that are automatically updated and classification labels that help keep information secure.
  • Improve retention and loyalty
  • Shorten sales cycles, reduce churn, and keep customers for life by acting on customer signals and feedback in real-time.

Microsoft dynamics 365 Business Central Customer Insight capabilities

  1. Get deeper insights and richer profiles
  • Create a single view of the customer
  • Accurately identify customers
  • Gain a richer view of your customer
  • Capture customer sentiment
Microsoft Dynamics 365 Business Central Customer Insights
  1. Optimize and orchestrate real-time customer journeys
  • Maximize revenue and retention
  • Optimize for the next best step
  • Discover new customer segments
  • Maximize business performance by tracking relevant KPIs
  • Get granular insights with advanced analytics

Microsoft Dynamics 365 Business Central Customer Insights

  1. Improve retention and loyalty
  • Shorten sales cycles, reduce churn, and keep customers for life by acting on customer signals and feedback in real-time.
  • Empower your marketing, sales, and service teams during every interaction
  • Deliver data-powered experiences everywhere
  1. Personalize B2B customer experiences and protect privacy
  • Easily balance privacy and personalization
  • Increase lead accuracy and quality
  • Achieve marketing goals while keeping data safe
  • Supercharge your account-based marketing (ABM) with LinkedIn

Ways to improve your customers’ experiences using Sentiment Analysis via  Microsoft dynamics 365 Business Central  Customer Insight

  • Identifying customers with negative sentiment, and using that insight to focus your campaigns and engagements and optimize them for higher satisfaction and loyalty.
  • Learning about touchpoints with issues and opportunities that are pointed out by customers and working to optimize underperforming processes or aspects of your business.
  • Segmenting customers based on their sentiment and running personalized campaigns with targeted sales, marketing, and support efforts such as rewards for happy customers delivered through your loyalty program.
  • The more you understand about if and how your customers’ expectations are being met and the faster you can act on your findings, the more likely you are to drive higher levels of customer satisfaction and reduce churn. Customers today are more engaged than ever. Listening to them, understanding what they want, and then meeting, or exceeding their expectations, are key to earning their loyalty.

By combining transactional, demographic, and behavioral data, and creating 360-degree views of your customers you can deliver targeted, personalized journeys with the help of VISTAS through Microsoft Dynamics 365 Business Central Customer Insights. VISTAS Deliver tailored, next best recommendations to minimize friction points in the purchase process by helping customers quickly find what they need. VISTAS is a strongly committed Microsoft Platform expert and a certified Microsoft Partner. We provide complete life-cycle solutions to implement Microsoft Dynamics 365 Business Central, Collaboration solutions, Cloud Solutions, and Custom Application development services. We have a proven record of more than a decade of service in Microsoft Dynamics 365 with an excellent IT engineering team.