Job Title: Microsoft 365 Support Engineer
Location: Remote (India)
Employment Type: Full Time

About VISTAS Cloud:
VISTAS Cloud LLC is a multinational technology solutions provider and certified Microsoft Solutions Partner. We specialize in delivering high-impact IT services across Microsoft Dynamics ERP, Business Central, CRM, Office 365, Azure, and SharePoint. Our mission is to save time and increase profitability for our clients through expert consultancy, integration, development, training, and support. With a strong focus on cloud productivity and infrastructure management, we empower businesses to modernize and scale with confidence.

About the Role:
We are seeking a Microsoft 365 Support Engineer to provide technical support, administration, and guidance across Microsoft 365 environments. This is a mid-level role focusing on Exchange Online, Outlook, and core Microsoft 365 services.

Candidates with advanced Microsoft Defender expertise may be considered for a senior/Level 3 support role. This is a 100% remote position based in India, ideal for professionals passionate about Microsoft cloud technologies and delivering high-quality support to clients.

Key Responsibilities:

• Provide Level 2 support for Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint
• Administer Exchange Online: mailboxes, mail flow, permissions, and security settings
• Troubleshoot Outlook issues across desktop, web, and mobile platforms
• Assist clients with provisioning, configuring, and optimizing Microsoft 365 services
• Support internal IT teams and client projects to ensure effective utilization of Microsoft cloud products
• Monitor, document, and resolve incidents, maintaining high-quality records and knowledge base articles
• Escalate complex issues to senior engineers or Microsoft Support as needed
• Adhere to Microsoft-recommended security practices and configuration standards

Required Skills and Experience:

• 2–4 years of experience in Microsoft 365 support, system administration, or cloud engineering roles
• Hands-on experience with Exchange Online administration
• Strong expertise in Outlook troubleshooting
• Excellent written and verbal English communication skills
• Ability to work independently in a remote environment while managing multiple support tickets efficiently

Preferred Qualifications:

• Experience with Microsoft Intune (device enrollment, compliance policies, app management)
• Experience with Microsoft Defender (Defender for Office 365 or Defender for Endpoint) – candidates with advanced Defender skills may be considered for senior/Level 3 support
• Familiarity with Azure Active Directory / Entra ID, identity, and access management
• Relevant Microsoft certifications (e.g., MS-102, MD-102, Security Operations Analyst)

Why Join VISTAS Cloud?

• 100% remote work flexibility
• Work with a dynamic, globally distributed team
• Exposure to enterprise-level security projects
• Continuous learning and professional development