Microsoft Dynamics 365 Intelligent Order Management provides a single view of a business order that helps organizations understand the state of fulfillment. Orders can originate in different e-commerce systems, point of sales systems, electronic data interchange (EDI), and customer relationship management (CRM) apps. With Microsoft Dynamics 365 Intelligent Order Management, the small and Medium Businesses with strong E-commerce presence can manage the orchestration of orders through to fulfillment. These capabilities enable organizations to orchestrate order flows across different platforms and apps. Microsoft Dynamics 365 Intelligent Order Management is designed to operate in complex environments where there are many internal and external systems and partners that enable the supply chain processes. The platform is designed to scale up and down with a business, regardless of the organization’s size. Microsoft Dynamics 365 Intelligent Order Management is designed for customers that are implementing business to consumer, direct to consumer, and business to business order process flows.

Customers who want to implement new fulfillment strategies like the buy-online ship, buy-online, and collect, have complex implementation requirements. Those customers choose different e-commerce systems and fulfillment partners to help implement business strategies. Intelligent Order Management enables customers to choose the best systems and partners, and integrate them into a single system. Microsoft Dynamics 365 Intelligent Order Management is designed as a Microsoft Dataverse application and shares the common data model with other apps in the Dynamics 365 family. Intelligent Order Management has no dependency on other Dynamics 365 apps. However, it works with both Dynamics 365 and non-Dynamics 365 business apps through the provider framework.

Core Architecture of Microsoft Dynamics 365 Intelligent Order Management

1. Providers

Providers allow customers to Microsoft Dynamics 365 Intelligent Order Management with other systems. Providers wrap the API calls between systems and present them to the organization as actions. The actions can raise events that drive the orchestration. Providers use Power Automate connectors. This technology allows Intelligent Order Management to connect to an ecosystem of platforms and apps that customers choose. Intelligent Order Management will ship connectors to populate the marketplace, e-commerce systems, fulfillment and logistics systems, and partners. Both customers and partners can use the platform capabilities of Power Automate and Microsoft Dataverse development tools to build new providers. A customer may want to build a provider to an existing warehouse or manufacturing system in their organization. A partner can build providers to integrate their platforms or apps with the Intelligent Order Management provider ecosystem.

There are two types of providers: first-party and third-party. First-party providers are for connecting with Microsoft apps, such as Microsoft Dynamics 365 Supply Chain Management, Microsoft Dynamics 365 Commerce, or Microsoft Dynamics 365 Finance. Services that ship with Intelligent Order Management are also implemented as a provider and are used to communicate between the fulfillment optimization service and the Inventory Visibility service. Third-party providers are for services that Microsoft doesn’t ship. Customers can use them to integrate Intelligent Order Management with different capabilities in e-commerce platforms and fulfillment and logistics systems.

     2. Orchestration

Microsoft Dynamics 365 Intelligent Order Management enables the business user to directly change order flows, so they don’t need to have much reliance on their IT administrator. The supply chain team can leverage the embedded policy designer to design the rules to optimize their business processes. The supply chain team can use the journey orchestration designer tools to model and automate the response to fulfillment constraints and leverage machine learning to influence and optimize the flow of the order. If an organization predicts or detects constraints in their fulfillment network, the journey orchestration designer tools can help them proactively overcome the bottlenecks and drive efficiencies across the supply chain. Organizations can scale during peak order volumes by supporting various order intake, fulfillment, and delivery partners using pre-built connectors. The order orchestration engine is built on Microsoft Power Platform, which has more than 200 pre-built connectors, allowing business users to easily connect into this ecosystem. Microsoft will continue to grow the ecosystem of connectors by working with external design partners.

3. Inventory visibility service

Microsoft Dynamics 365 Intelligent Order Management ships with an integrated real-time inventory visibility service that is highly scalable and extensible, providing a single, global view of the inventory positions across all legal entities. The fulfillment orchestration engine uses real-time inventory data to optimize fulfillment and ensure optimal stock levels across the channel.

4. Fulfillment optimization

Microsoft Dynamics 365 Intelligent Order Management ships with a fulfillment optimization service that allows users to define different fulfillment strategies. They act as an engine through the orchestration process to determine the best location to fulfill an order from.

5. Insights

Microsoft Dynamics 365 Intelligent Order Management with Power BI dashboards to provide visibility to order and fulfillment metrics, helping to manage the order processes. The pre-built dashboards can be extended using the Power BI tools and data stored in Dataverse.

Microsoft Dynamics 365 Intelligent Order Management Advantages

Meet the growing digital commerce business needs and scale easily while supporting the latest fulfillment methods.

• Adapt quickly and fulfill efficiently: Deliver on your order promise
• Automate and optimize fulfillment using AI and real-time inventory, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.
• Automate and optimize fulfillment: Use rule-based fulfillment orchestration, with real-time inventory and AI, to optimize order flows with effective exception handling.
• Get up and running quickly: Scale order management using pre-built connectors to enterprise resource planning (ERP), order intake, fulfillment, and delivery partners.
• Manage the entire order cycle: Gain real-time insights into every order, from intake to delivery, using customizable integrated dashboards.
• Enhance your customer’s experience: Increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.
• Adapt quickly to changing business models: Easily model and automate responses to fulfillment constraints using the embedded drag-and-drop policy designer to configure order flows.

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