Microsoft Dynamics 365 Commerce is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools from the Microsoft family.

Microsoft Dynamics 365 Commerce—built on the proven Microsoft Dynamics 365 – Retail capabilities—delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Microsoft Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes. Microsoft Dynamics 365 Commerce  application enables the creation of digital experiences using built-in web authoring and development tools to produce engaging and intelligent digital storefronts. A connected marketing and headless commerce platform further enable the seamless management of content, assets, promotions, inventory, and pricing across all channels.

 Salient Features

• Everything to build and run digital commerce: This application helps in streamlining the business and end-to-end commerce solution that scales to needs across traditional and emerging channels. Built-in web authoring and development tools enable the business to create engaging intelligent digital storefronts, while a connected marketing and headless commerce platform enables seamless management of content, assets, promotions, inventory, and pricing across channels.

• Build loyalty and exceed customer expectations: The use clientele tools to gain a comprehensive view of the customer and respond to their needs at every level of engagement, based on customer profile, history, and preferences that flow across physical and digital channels is an important feature of this app. It shall empower the employees to foster lasting relationships through AI-driven recommendations, customer insights, and loyalty programs that elevate brand appeal.

• Flexible and intelligent omnichannel experience: The unification of physical and digital commerce by providing consistent experiences to customers across cloud search and discovery, product reviews, wish lists, inventory, gift cards, and loyalty is possible with the Microsoft Dynamics 365 Commerce   This will allow customers to purchase when, how, and where they want, on any device—while providing choice around modern payment methods and product collection or delivery.

• Streamline operations using AI in the cloud: Drive omnichannel commerce experiences and integrated, optimized back-office operations through ingrained, pervasive, and context-aware cloud intelligence. Use advanced merchandising, inventory management, distributed order management, and pricing and promotion to innovate and stay ahead of competition. Derive insights by visualizing and analyzing comprehensive and consistent data across all aspects of your business. Use AI-driven technologies to provide accessible websites, protect your business against payment fraud, and efficiently moderate user-generated content like ratings and reviews.

Vistas Cloud is the global IT specialist on Microsoft Dynamics 365. We’re technology advisers with several years of experience, transforming businesses across the globe. With finance at our core, we help build and support SMB & SME businesses from the ground up, utilizing cloud technology to help you do and achieve more. Our technology support strategy allows businesses to move to Microsoft Dynamics 365 worry-free and business friendly pricing.